Is training delivered remotely or on-site?

Both. We run sessions on-site at your office or remotely online, and often mix the two — on-site for hands-on workshops and remote for follow-up coaching.

Do we get self-paced courses, or just live sessions?

Both. Alongside live role-based sessions, we ship step-by-step courses inside the system's Courses app so your team can learn at their own pace and onboard new joiners later. The courses are yours to edit.

Who should attend the training?

Everyone who uses the system, grouped by role. Day-to-day users join end-user sessions; people who manage settings attend administrator training. We build a role-based plan so nobody sits through material they don't need.

What is train-the-trainer?

It prepares one or two of your own staff to deliver training internally, so you can onboard new joiners and run refreshers without depending on us each time.

What happens after go-live?

You get 30 days of post-launch coaching while the team settles in. After that, our ongoing support plans keep help available whenever you need it.

Training & Adoption

Training and User Adoption

Role-based training and change-management programmes so your team can use the system confidently from day one.

Book a call

Why it matters

The best system fails if people do not use it

A new system only pays back when your team works inside it every day. Our training and user adoption programmes make that happen — turning a fresh implementation into a tool people reach for by habit.

We treat adoption as part of the project, not an afterthought. Training is practical and role-based, tied directly to the daily tasks each person actually does, so the system feels like a help rather than a hurdle from the first week.

ITConect consultant leading a user adoption training session

The programme

A complete adoption plan, delivered around your go-live

Role-based training plan

A structured plan that maps each team and role to the screens and tasks they use.

On-site or remote sessions

Hands-on, practical sessions delivered at your office or online to suit your team.

Reference documentation

Written guides and quick-reference materials your people can return to any time.

30-day post-launch coaching

Close coaching through the first month so real questions get answered fast.

Training types

Three types of training, organised around your people

End-user training — hands-on sessions for the people who work in the system every day, focused on their daily tasks.

Administrator training — a deeper programme for the staff who manage users, settings and routine configuration.

Train-the-trainer — we build internal training capability so you can onboard new joiners without us.

Every session is customised to how your business runs, building lasting competency rather than one-off familiarity.

Team members practising end-user and administrator training

Where it fits

Part of every implementation, and beyond

Training is built into our delivery from the start and continues once you are live.

Adoption begins during your ERP implementation and carries on through 30-day coaching. When you need help after that, our ongoing support plans keep guidance within easy reach. Training is included in implementation or scoped separately when you need refresher sessions for a growing team.

Training that stays

We ship courses on how to use your system

Beyond live sessions, we deliver step-by-step courses inside the system's own Courses app — "how to register a customer", "how to schedule", "how to invoice" — in your language.

New joiners learn at their own pace, and the knowledge doesn't walk out the door when someone leaves. The courses are yours to edit and extend, delivered as part of the package.

Step-by-step e-learning courses delivered inside the system

FAQ

Frequently asked questions

Both. We run sessions on-site at your office or remotely online, and we will often mix the two — on-site for hands-on group workshops and remote for follow-up coaching. We agree the format that suits your team during planning.

Both. Alongside live role-based sessions, we ship step-by-step courses inside the system's own Courses app so your team can learn at their own pace and onboard new joiners later. The courses are yours to edit and extend, in your language.

Everyone who uses the system, grouped by role. Day-to-day users join end-user sessions focused on their tasks, while the people who manage settings and users attend administrator training. We build a role-based plan so nobody sits through material they do not need.

Yes. We provide reference documentation and quick-reference guides tailored to your configuration, so your team can look things up after the sessions and use them to onboard new joiners later.

Train-the-trainer prepares one or two of your own staff to deliver training internally. We coach them on the system and on how to teach it, so you can onboard new joiners and run refresher sessions without depending on us each time.

You get 30 days of post-launch coaching while the team settles in and real questions surface. After that, our ongoing support plans keep help available whenever you need it. Training is included in implementation or scoped separately for later refreshers.

Ready to make adoption part of the plan?

Tell us about your team and we'll design a training and user adoption programme around how you work.

Book a call See ongoing support